Gambloria Casino - Player's withdrawal is delayed due to document rejection.

The casino is demanding that I send a bank statement from the account I used to make the deposits. I've sent the statement repeatedly, and they always reject it. Customer service just keeps telling me to resend it, but it's rejected again. I can't withdraw my money.

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Dear maeoris,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account. It is also common for casinos to request additional documents even after an account has been verified previously.

To help us investigate and expedite the process, could you please provide the following details:

• Do I understand correctly that verifying your bank statement seems to be the only issue?
• Have you provided any other documents to verify your account, and have they been approved?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina