Gambloria Casino - Player's withdrawal has been delayed.

I have been trying to withdraw my funds from Gambloria casino for nearly two months.

I have fully complied with all instructions from the casino:

• Closed duplicate account 

• Cancelled all bonuses 

• Used personal account instead of business account 

• Provided all requested documents 

Despite this:

• My withdrawals are repeatedly cancelled 

• My account has been suspended multiple times 

• No clear explanation has been provided 

The casino claims the payment provider cannot explain the cancellations and is asking me to contact the provider myself, which is not appropriate as I am not their merchant.

My account is verified and my balance has been confirmed as secure, yet I am unable to withdraw my funds.

I am requesting assistance to receive my withdrawal.

I can provide full chat logs and screenshots a

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gambloria Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Has the casino suggested using other payment options in order to process your winnings?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

hi

send email

}

Hello Tomas,

Thank you for your response and for assisting me with this case.

To answer your questions:

1. Yes, the casino has suggested using alternative withdrawal methods. I have attempted multiple methods, including Interac and Crypto, but all withdrawal requests have been repeatedly cancelled.

2. No, my current balance was not achieved using an active bonus. The funds come from my own deposits and winnings. I also cancelled any bonus as requested by the casino.

3. I will provide full communication records, including chat transcripts and screenshots showing:

• Multiple cancelled withdrawal attempts 

• Account suspension 

• Messages stating that my balance is secure 

• Requests for documents and screen recordings 

Despite fully cooperating with all their requests, including providing a screen recording of the withdrawal process, my account remains suspended and my withdrawals have not been processed for over two months.

The casino continues to state that the issue is under investigation, but no timeframe or resolution has been provided.

I appreciate your assistance and hope this matter can be resolved as soon as possible.

Best regards, 

Arsala

Dear Chefaras,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Gambloria Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Gambloria Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

I would like to provide an important update regarding my case.

Despite fully cooperating with the casino for over two months, the situation remains unresolved, and I am increasingly concerned about how the case is being handled by the casino.

Here is a clear summary of what has happened:

• I have followed every instruction provided by the casino without exception

• I provided all requested documents and multiple screen recordings

• I attempted withdrawals via Interac — requests were cancelled

• I used a different personal account as requested — still cancelled

• I followed the exact navigation instructions (Main Menu) — still cancelled

• I attempted cryptocurrency withdrawal — it reached "Pending" and was later cancelled as well

Each time I comply with their instructions, a new explanation or requirement is introduced.

Now they are stating that cryptocurrency withdrawals cannot be processed due to "conversion" limitations, which does not apply to my case, as I am requesting a direct crypto withdrawal to a wallet.

It appears that:

• The issue is not related to any specific payment method

• The casino is repeatedly changing explanations

• There is no clear or consistent reason provided for blocking my withdrawals

At this point, I feel that the casino is deliberately delaying or avoiding payment, despite my full cooperation.

I kindly ask for your assistance in:

• Investigating the real reason behind these repeated cancellations

• Requesting a clear and final position from the casino

• Helping ensure that my funds are released without further delay

I am ready to provide any additional evidence if needed.

Thank you very much for your support.

Hello,

I would like to clarify something important.

My Interac email is a personal email and I have successfully received withdrawals to this same email in the past without any issues.

Also, the withdrawals are being cancelled on your system side before even reaching my bank, so it is not related to my bank rejecting the transfer.

However, I understand your request and I am willing to fully cooperate. I will provide a screen recording showing a withdrawal attempt using another Interac email under my name.

I would appreciate it if you could review it carefully and help resolve this matter, as I am trying to complete my withdrawal as soon as possible.

Thank you for your support.

Thank you all for your cooperation.

Dear user,

We will wait for your updates whenever there are any.

Respectfully,

Romi

Dear Chefaras,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Romi
Casino.Guru