Gambloria Casino - Player's account has been closed and funds confiscated.

Hi, I'm writing this complaint because Gambloria Casino blocked my account and confiscated my balance under false pretenses after my second withdrawal request.

Everything started normally. I made a few deposits, won, and completed the standard KYC process before my first payout. I submitted my real, unedited identification documents. The casino approved the provided documents and successfully payed out my initial withdrawal.

I continued playing, won the second time, and submitted a new withdrawal request. They didn't request any additional documents this time, instead, they simply rejected the payout request and blocked my account. Shortly after, I received an email claiming the documents I submitted previously were faked, notifying me that my account was permanently restricted and my entire balance confiscated.

This accusation is completely baseless. All documents I provided are 100% authentic and unaltered. I would like the immediate release and payout of my full winnings in the amount of €427.7. The casino's decision to confiscate my funds is completely unfair, as all submitted documents are 100% genuine and were already reviewed and accepted by their team. If they refuse to pay out my balance, I demand that they provide concrete proof showing exactly what they claim is faked. 

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gambloria Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please describe the way how your documents were submitted? (email, a depository on the casino's website, a 3rd party service) Which documents were requested altogether?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas