Gambloria Casino - Player’s account has been closed unjustly.

Dopo aver trasformato i soldi bonus, in saldo reale, soddisfacendoci requisiti di puntata previsti dai termini e condizioni, ho richiesto un prelievo. Sono iniziate una moltitudine di richieste di documenti, ho sempre inviato tutto. Una volta verificato il mio conto, ho richiesto il prelievo, mi é stato annullato, chiuso il conto senza alcuna spiegazione. Ora, dopo svariati giorni, mi vengono richiesti continuamente gli stessi documenti, e la situazione non sembra sbloccarsi.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gambloria Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Ho giocato al casinó per una settimana, ho depositato, mi è stato assegnato un bonus sport con il mio primo deposito. Durante la giornata ho giocato alla roulette perdendo i soldi del deposito.

Ho deciso dunque di giocare alle scommesse sportive con il saldo bonus.

In una settimana sono riuscito ad accumulare 500€ in saldo bonus, che si è trasformato in reale una volta raggiunto i requisiti di puntata.

Dear liiubov,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

[REWRITE]

Dear Liubov,

I am truly sorry to learn that your account has been blocked. I will reach out to the casino promptly to address and resolve this issue. In the meantime, I would like to invite a representative from Gambloria Casino to join this conversation to assist us in addressing your concern.

Dear Gambloria Casino,

Could you please clarify the reason behind the player's account blockage? Additionally, we would appreciate it if you could provide us with any relevant evidence. You may include your statement and any supporting documentation here, or alternatively, you can send it to my email address at jana.k@casino.guru. Thank you in advance for your cooperation in providing this information.

Kind regards,

Jana

Hello!

We would like to inform you that the verification process, carried out in accordance with our Anti-Money Laundering (AML) procedures, is still ongoing.

At this stage, we kindly require documentation that demonstrates proof of the cryptocurrency purchase for the wallet used to make deposits at our casino. This is a standard verification request intended to ensure that the funds used originate from a legitimate source.

To identify such transactions, we recommend reviewing the transaction history of your wallet and locating incoming (positive) transactions. Please provide documentation confirming the origin of these funds. For example, if the cryptocurrency purchase was made using a bank account, a bank statement showing the relevant transaction would be sufficient.

Once the exact origin of funds is clarified, we can further assist you in obtaining the necessary documentation. Should you have any questions or require additional guidance, please do not hesitate to contact us.

Best regards,

Gambloria Casino

Buongiorno,

ho inviato gli screen richiesti il 2 marzo, ho chiesto se fossero sufficienti e non mi è stata data alcuna risposta, ho scritto un’altra mail, ho scritto in chat, non mi avete mai risposto.

Come vi ho già scritto via mail, i fondi presenti nel mio portafoglio crypto erano lì da tempo, in quanto sono fondi personali, che gestisco per fare trading, mettere in staking per ricevere interessi, effettuare qualche deposito in siti casinò. Quindi, non c’è una transazione specifica che va dalla mia banca -> crypto wallet -> account Gambloria.

Vi ho anche inviato lo screen con tutte le transazioni fatte nel mese del mio deposito a prova di ciò che vi dico.

Se c’è qualche documento aggiuntivo richiesto sono qui disponibile, ma non possono passare 10 giorni per avere una risposta.

Dear liiubov,

We wanted to let you know that the documents you sent have not been accepted. They are not relevant to our request for proof of your funds' origin.

The documents from March 2nd were the same ones you sent on February 25th. We already explained the exact reason for rejection at that time.

If you have not recently added funds to your cryptocurrency wallet, please provide proof of how your account had a positive balance at the start. For example, you can review your incoming transactions in your transaction history and share relevant proof of their origin.

This step helps us confirm that your funds come from a legitimate source. The screenshots provided do not give us this information.

Thank you for your cooperation. We are here to assist you.

Best regards,

Gambloria Casino

Buongiorno,

mi era stato chiesto di fornire le prove delle transazioni fatte verso il vostro sito e ve le ho inviate.

Vi invio qui le transazioni del mio account crypto nell’arco temporale di tutto febbraio, così da dimostrare ciò che vi dico, ossia che il saldo era positivo, che uso l’account per effettuare molte operazioni giornaliere.

Il mio deposito è stato effettuato il 7 febbraio, quindi avete le transazioni da inizio febbraio a fine febbraio.

Come ripeto, non ho una transazione Banca -> Account crypto -> account Gambloria.

Dear liiubov,

Our previous verification request focused on how the positive balance in your crypto wallet was acquired before the deposit to our casino. This is a required step under our AML procedures, which are detailed at the bottom of our site. Ensuring that funds deposited on our platform come from legitimate sources is of utmost importance for everyone's security.

The bank statement was provided as suggestion as it is the most common proof of funding a crypto wallet. We also provided guidance on identifying incoming transactions. While your screenshots show recent activity, they do not explain the original source of the positive balance in your wallet prior to the deposit. As a result, they cannot be accepted as valid proof at this time.

To proceed, you could provide details on how you originally funded your wallet after its creation, for example, via an exchange receipt, bank transfer confirmation, or similar document. We are happy to offer further support once you share more information about your funding process.

We understand this verification may feel inconvenient, but it protects our platform and all users. Thank you for your patience and cooperation.

Kind regards,

Gambloria Casino

certo capisco sia importante per voi, però trovo un po’ invadente richiedere per un deposito di 80€, lo storico di tutti i miei conti bancari/crypto, anche perché il mio deposito è stato perso.

In ogni caso, ho depositato dei soldi da un altro Wallet, i soldi sono stati messi in staking visto la buona offerta di ricompense che kraken offriva. Potete vedere anche le transazioni antecedenti al mio deposito presso il vostro sito dagli screen che vichi fornito.

Attualmente il mio reddito proviene principalmente da aiuti che il governo italiano offre alle mamme con figli, quindi nel caso abbiate bisogno di sapere dove prendo i soldi, vi posso mandare uno screen dei miei movimenti bancari, dove si evidenziano i bonifici mensili che ricevo. Purtroppo non sono in grado di fornire una busta paga, perché ho iniziato un nuovo lavoro proprio questa settimana, dovrei aspettare un mese prima di ricevere tale busta paga.

Vi allego qui i movimenti della mia banca, dove si vede la mia fonte di reddito attuale.

Dear liiubov,

Thank you for providing the additional document and information. Please note that at this stage, proof of source of wealth is not required, as the deposit made to the casino originated from your crypto wallet, which you mentioned has not recently received any transfers from your bank account.

The single deposit made to our platform has not been lost, as you were able to achieve winnings for the amount related to your complaint. As outlined in our Terms and Conditions, verification may be requested upon your first withdrawal.

The current verification request is intended to confirm that your positive balance was obtained through legitimate means. Since you indicated that your funds were transferred from your Kraken exchange account, we kindly ask you to provide the following document:

Proof of ownership of your Kraken exchange account – ideally showing your full name, email address, and/or phone number.

We appreciate your cooperation and understanding in this matter.

Kind regards,

Gambloria Casino

Sì certo nessun problema, vi allego lo screen del mio account kraken dove c’è il mio nome e la mia mail associata.

Dear liiubov,

Thank you for providing the requested document. It has been successfully accepted.

We kindly ask you to provide clarification regarding three deposits made to your wallet on the 7th, 9th, and 10th of February, which are visible in the transaction history you submitted. The exact sums were provided to you via email.

Please note that this is a standard AML (Anti-Money Laundering) verification procedure to ensure that funds deposited to the casino originate from legitimate sources, particularly when transactions occur in close proximity.

We appreciate your cooperation and understanding. If you have any additional questions, please do not hesitate to contact us.

Kind regards,

Gambloria Casino

Ho provato a cercare i dettagli delle transazioni da voi richieste, ma non mi ricordo purtroppo tutti i siti da cui ho prelevato. Mi serve un po di tempo, però in compenso ho trovato una transazione antecedente al mio deposito sul vostro sito, con data 4 febbraio, ed era relativa a una vincita su un altro casinò.

Visto che la cifra è maggiore rispetto a quella depositata da voi, spero che vi possa andare bene come prova di fondi legittima. Vi allego la mail di conferma di avvenuto prelievo dal sito e la transazione nel mio account.

Dear liiubov,

Thank you for providing the documentation regarding the cryptocurrency replenishment from your casino winnings. We have also taken into consideration your statement concerning the clarification of the four transactions.

The documents are currently under review, and we will update you as soon as possible.

Thank you for your cooperation and understanding.

Kind regards,

Gambloria Casino

Nonostante la prova legittima di fondi nel mio account crypto, il casinò rifiuta questa prova, dicendo che vuole una transazione dalla mia banca al conto crypto. Ho già spiegato inizialmente che non ho transazioni banca -> conto crypto, ma ho solo movimenti riguardanti prelievi da altri casinò, trading o staking. Non utilizzo la mia banca per versare soldi nei miei conti crypto, perché sono soldi che ho da molti anni. Ho inviato una transazione dettagliata di una vincita da casinò qualche giorno prima il mio deposito, credo che sia una prova legittima e sufficiente per attestare che i miei fondi sono legittimi.