The player from Italy converted her bonus into real money after meeting the wagering requirements and requested a withdrawal. However, her account was closed without explanation, and despite sending the required documents multiple times, she continues to face requests for the same documents.
Gambloria Casino - Player’s account has been closed unjustly.
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Current status
Waiting for player to reply
6d 17h 55m 7s
Gambloria Casino
Safety Index:Fresh casinoCase summary
Discussion
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18 hours ago
Translation
After converting the bonus money into real money, having met the wagering requirements set out in the terms and conditions, I requested a withdrawal. A multitude of requests for documents began, but I always sent everything. Once my account was verified, I requested a withdrawal, but it was canceled and my account was closed without any explanation. Now, several days later, I'm still being asked for the same documents, and the situation doesn't seem to be resolved.
Automatic translation:
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6 hours ago
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6 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gambloria Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
