Gambloria Casino - Player's account has been closed and winnings confiscated.

Hello CasinoGuru Team,

My name is L******** T****** R******** and I am submitting a complaint against the online casino at 45gambloria19.com.

My account email is L*******@*****.be

.

I requested a withdrawal of approximately €3,700, which I won legitimately. Immediately afterwards, my account was permanently closed. The casino claims that my "verification failed" and that my documents were "fraudulent".

Here is what they wrote to me:

"Your account has been permanently closed due to the failure of the verification procedure. Fraudulent documents may result in the confiscation of deposits and winnings."

This claim is completely untrue.

I have never submitted any falsified documents.

I provided:

A valid ID

A valid proof of address

All documents requested by the casino

The casino did not:

Specify what was supposedly wrong

Request new documents

Provide any proof of falsification

Give me an opportunity to correct anything

They simply confiscated my winnings and closed my account.

This is clearly an unfair practice and an abuse of the KYC rules.

I respectfully request your assistance to:

Demand evidence of the fraud accusation

Force the casino to follow proper verification procedures

Recover my €3,700 winnings

Reopen my account or allow me to withdraw my balance

I am ready to provide all necessary evidence:

My ID and proof of address

Full email correspondence

Screenshots of the casino message

Deposit and withdrawal history

Proof of account closure

Thank you very much for your help.

— L****** T***** R*******

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Stay safe.

Dear leonardo_tenorior,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• How long have you been a player at this casino, please?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Hello,

I won a very large portion of my winnings playing slots at Gambloria Casino.

I think I've been a player at this casino for two or three months.

I accumulated winnings without bonuses.

But I don't quite understand the relevance of these questions.

This casino refuses to return my winnings even though my documents are in order.

I demand the full €3700 I won!

Dear leonardo_tenorior,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Hello,

I sent you an email with the requested documents.

l******* T*******

Dear leonardo_tenorior,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Hello leonardo_tenorior,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter and see if I can help somehow.

We would like to invite Gambloria Casino to join the conversation.

Dear Gambloria Casino,

Could you please provide more details regarding the allegedly fraudulent documents submitted by the player?

What led you to this decision?

If there are any additional factors influencing the situation that cannot be disclosed publicly, please feel free to share them with me directly at [email protected]

What happens if they don't respond? They don't have the right to take my money like that when I'm in good standing... I don't understand how anyone can steal from people like that!