The player from Australia faced issues with withdrawing his winnings from the casino, as they did not provide the funds. He reported that his account had been closed, and he was owed $282.20 from his winnings, which he had accumulated without using any bonuses. Communication with the casino was established, and after providing the necessary documentation, the issue was resolved. The player marked the complaint as resolved, confirming satisfaction with the outcome.
Gambloria Casino - Player is unable to withdraw his winnings.
Resolved
Our verdict
Case closed
Amount: A$282
Gambloria Casino
Safety Index:Fresh casinoCase summary
Discussion
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4 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please send me a screenshot of the error you see when you try to submit a withdrawal request?
Have you made any successful withdrawals from this casino before?
Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
Have you accumulated your winnings with or without a bonus?
Have you finished wagering the bonus before attempting to withdraw your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Important Notice:
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If anything seems suspicious, please contact us directly. Stay safe.
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4 months ago
I can't send screenshot of that because they closed my account but can send screenshot of a chat where they say they owe 282.20
It was won with $50 I deposited and no bonus money was used or any bonuses that were active
I have given them more proof of id than I needed for a loan
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4 months ago
When exactly was your account closed? Did you receive any emails from the casino after they closed your account?
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3 months ago
Dear leonralph98138,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
It was closed on the 03/08/2025 and yes I have received emails since then
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3 months ago
Please forward me the communication between you and the casino regarding the closure of your account at [email protected]. Thank you for your cooperation and patience.
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3 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear leonralph98138,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
