Gambloria Casino - Player believes that their withdrawal has been delayed.

I have made a deposit of 20€ and it took two weeks to be approved. Then when it was approved to make a withdrawal they asked me for identification again. I went to do identification but this time the identification was not accepted with the excuse that my personal information such as name, date of birth and ID number were not identified. This after two weeks of daily communication with the service and with my sending the ID to the service was finally identified and completed. In the end I had to make a withdrawal again from the beginning since everything was correct on my part with the identification and now I am waiting again for how many days. I have the impression that they will not give me the money and that I am dealing with fraudsters, in case they do not pay me I will take legal action because my mental state is very bad I was judged to face great suffering I have spoken to my lawyer Idis in case they do not give me the money I withdrew.

Dear Despii,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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Dear Despii,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Despii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru