Gamblezen Casino - Player’s winnings have been partially confiscated.

Ich habe Freispiele gehabt , habe meinen Umsatz erreicht um es in echt Geld umzuwandeln . Danach habe ich mit dem echtgeld 300 gewonnen . Es wurde mir aber wieder 250 Euro gelöscht . Will dieses Casino mich eigentlich verarschen . Ich hatte 50 Euro in echrgeld umgewandelt dann bekomme ich wieder eine E-Mail das mit nur 50 bleiben !?

Dear polatinum80,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that your winnings were reduced twice?
• Also, do I understand correctly that your balance is divided into real money balance and bonus money balance in your player profile?
• How much money did you win with the free spins before your funds were converted into real money?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear polatinum80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru