Gambiva Casino - Player's withdrawals are delayed.

I made a withdrawal on 29.11 at gambiva.com casino. On 5.12 the casino announced a daily max withdrawal of 1000e. I canceled the withdrawal on 29.11 and made a new 1000e on 5.12 and the following days 2 1000e withdrawals, i.e. a total of 3000e. The casino announced a max 36h processing time for withdrawals on 5.12. Since then the casino has not answered questions about the payment schedule for withdrawals. Kyc approved. I politely ask a casino guru for help in handling this matter.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika