Gambiva Casino - Player's refund has been delayed.

Gambiva ( Skunlock) promised me a refund on 21st January and said it would take up to 14 days 

They’ve still not sent it and are not replying to emails , ** you can see by the transactions on account 8018 they owe me £813

They’d already refunded me £194 on CNPCTO and £43 from Shlogi but haven’t sent the rest

still owed £813 company now don’t email back .

proof of email offering refund added

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Bosh1234,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise on the reason you have requested a refund from the casino?
• Have you requested a self-exclusion from Gambiva Casino, or indicated any gambling problems?
• Did you pass the verification before you lost access to the account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

The company closed my account with £2000 withdrawals pending

they then emailed saying they would refund me deposits

they paid me £300 but still owe me £813 from a merchant named Skunlock LTD

I was fully verified

theres there’s the email proof

Dear Bosh1234,

Thank you for your reply. Could you please forward your self-exclusion request directly to my email? You can reach me at attila.g@casino.guru.

Thank you for your patience and cooperation.

Thank you for your reply. Do you have any updates for us? Has the refund reached your account?

Additionally, could you please forward your self-exclusion request as well? You can reach me at attila.g@casino.guru.

Thank you in advance for your response.

Dear Bosh1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Bosh1234,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru