Gambiva Casino - Player's refund has been delayed.

Gambiva ( Skunlock) promised me a refund on 21st January and said it would take up to 14 days 

They’ve still not sent it and are not replying to emails , ** you can see by the transactions on account 8018 they owe me £813

They’d already refunded me £194 on CNPCTO and £43 from Shlogi but haven’t sent the rest

still owed £813 company now don’t email back .

proof of email offering refund added

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Dear Bosh1234,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise on the reason you have requested a refund from the casino?
• Have you requested a self-exclusion from Gambiva Casino, or indicated any gambling problems?
• Did you pass the verification before you lost access to the account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

The company closed my account with £2000 withdrawals pending

they then emailed saying they would refund me deposits

they paid me £300 but still owe me £813 from a merchant named Skunlock LTD

I was fully verified

theres there’s the email proof

Dear Bosh1234,

Thank you for your reply. Could you please forward your self-exclusion request directly to my email? You can reach me at attila.g@casino.guru.

Thank you for your patience and cooperation.

Thank you for your reply. Do you have any updates for us? Has the refund reached your account?

Additionally, could you please forward your self-exclusion request as well? You can reach me at attila.g@casino.guru.

Thank you in advance for your response.

Dear Bosh1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No refund and no reply from Gambiva

Hello Bosh1234,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Bosh1234,

Thank you for your reply and for the provided evidence.

Unfortunately, during our investigation process, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for Gambiva Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from Gambiva Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best Regards,

Attila