Gambiva Casino - Player's refund has been delayed.

Gambiva ( Skunlock) promised me a refund on 21st January and said it would take up to 14 days 

They’ve still not sent it and are not replying to emails , ** you can see by the transactions on account 8018 they owe me £813

They’d already refunded me £194 on CNPCTO and £43 from Shlogi but haven’t sent the rest

still owed £813 company now don’t email back .

proof of email offering refund added

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Dear Bosh1234,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise on the reason you have requested a refund from the casino?
• Have you requested a self-exclusion from Gambiva Casino, or indicated any gambling problems?
• Did you pass the verification before you lost access to the account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

The company closed my account with £2000 withdrawals pending

they then emailed saying they would refund me deposits

they paid me £300 but still owe me £813 from a merchant named Skunlock LTD

I was fully verified

theres there’s the email proof

Dear Bosh1234,

Thank you for your reply. Could you please forward your self-exclusion request directly to my email? You can reach me at attila.g@casino.guru.

Thank you for your patience and cooperation.