The player from Sweden faces issues with a pending withdrawal of 603 euros, which gets declined after waiting a month for KYC verification, resulting in the closure of his account. He expresses frustration over the situation and seeks assistance to retrieve his funds.
Gambiva Casino - Player's account is closed and withdrawal declined.
Opened
Current status
Waiting for player to reply
5d 9h 1m 41s
Gambiva Casino
Safety Index:LowCase summary
Discussion
Public
Public
yesterday
I have been waiting a month for my kyc to be done. And now when my withdraw was pending for 603 euro, its declines and my account is closed!? I read that Moore people have the same issue.. please help me, how can this scam site exist? What can o do to get my money? Please help me.
/M******
Public
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yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
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yesterday
Dear Kotteisj,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Do I understand correctly that you have lost access to your account directly after the verification process?
- If so, has the casino indicated that there might be a problem with approving specific documents?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
