Gambiva Casino - Player's account has been closed with no payout.

Warning about Gambiva.com!!!! Fake Casino

My account was blocked for no reason and I received no payout!!!

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Dear Roberto15475,

Thank you very much for submitting your complaint. I’m sorry to hear about your account being blocked and the missing payout.

To better understand your case and proceed with our investigation, could you please clarify the following details:

• When exactly was your account blocked (date and, if possible, approximate time)?
• Did the casino provide any explanation or reason for the account closure, even if only automated?
• Have you completed any KYC/verification process with the casino? If yes, what documents were submitted and when?

If you have any email communication, screenshots of your blocked account, or messages from the casino, please forward them to petronela.k@casino.guru so we can review them.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Roberto15475,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru