Gambi Casino - Player's withdrawal is delayed and unresolved.

Hello Casino Guru team,

I'm reaching out for assistance regarding a serious issue with Gambi Casino. I made a withdrawal request of $4000 USDT on May 18, and it has been stuck in pending status ever since.

The support team provides no clear timeframe for when the issue will be resolved. Every time I contact live chat, I receive the same copy-paste responses, without any explanation for the delay. I’ve asked multiple times for a reason or update, but I keep getting vague answers that don’t actually address my situation.

At this point, it feels like my funds are being withheld without any valid reason, and I'm left in the dark with no real communication from the casino.

I would greatly appreciate it if Casino Guru could help me understand what is going on and assist in resolving this issue. I just want my funds to be released, or at the very least a clear and honest explanation.

Dear balte123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to better assist you, I would like to ask a few questions to clarify the situation:

• Have you made any successful withdrawals from this casino before?
• Could you kindly specify if you passed the full KYC verification?
• Have you accumulated your winnings with or without a bonus?
• What types of games did you play? Were they slots, live casino games, or did you bet on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello Casino Guru team,

I have not made any withdrawals before — this is my first one.

I haven’t completed full verification, as it wasn’t required. They only asked me to fill in some basic personal information for the first-level verification.

I played without any bonuses at all.

I played mainly slots and live casino games.

I kindly ask you to help resolve this issue as soon as possible, as I’m currently in need of the funds.

Thank you for your understanding.

Thank you very much, balte123, for providing all the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear balte123,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Gambi Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

please help me they stole 6000$ from my balance!!!

Dear balte123,

could you please clarify the situation?

Gambi completely confiscated my winnings and blocked my account without providing a clear or adequate explanation

Gambi Casino representative,

could you please explain the situation? Why was the player account blocked?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://gamingcontrolanjouan.org/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana