Gambi Casino - Player's winnings have been confiscated.

I made a deposit of 200 dollars and went to play in a live casino, namely roulette.

I made several bets and was able to make my balance reach $300.

I decided to check the withdrawal of funds, but they adjusted my balance, saying that point of the rules 3.1. the office has the right to cancel any winnings 2:1 3:1 in roulette.

What is this? Now when you bet on red/black, bookmakers can simply cancel your winnings? What kind of nonsense is this? This is pure scam and fraud

Dear hoesbirpa33,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Gambi Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Did you pass the KYC verification?  
• Did you accumulate your winnings with or without an active bonus? 
• Do I understand correctly that the casino returned you the initial deposit?
• Do you have access to your betting history?
• Could you please send me the email from the casino stating that your balance was confiscated because you placed bets with 1:2 or 1:3 payout ratios? My email address is natalia.b@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

1) Yes, it passed.

2) I didn't use the bonuses

3) Yes, only a deposit, and they didn’t let me withdraw it, they told me to play slots, where I lost a lot 🙁

4) There is access

5)I'll send it now

Thank you very much for your reply. Before we proceed, could you please share your betting history with any other relevant evidence or your communication with the casino that you haven't shared yet? Please feel free to forward it to natalia.b@casino.guru. Alternatively, you can post the screenshots here. Thank you in advance.

sent

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you, do you think there is a chance to get the money back?

Hello hoesbirpa33,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Gambi Casino to join the conversation.

Dear Gambi Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information to me at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 5 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear hoesbirpa33,

I have tried to contact the casino repeatedly but have had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator at the bottom of the casino website (validator link). The Gaming Authority might have more options and tools to help players. Please let me know if and how they responded at michal.k@casino.guru if you try this option.

I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru