Galactic Wins Casino - Player's withdrawal request is delayed.

The casino don't accept my withdraw request because he said I m played at over the limit , and is not true . He said I played over 4$ limit but is not true on the base . The only thing a I made , is because a new game " wacky panda COMBO " when you arrive in bonus mode , you can boughtall of tree bonus at different price , and it's a arnak because the casino consider this like a money deal amount . I never play over _2,50 it's extremely rare to go over 2 $ It's the only thing I can considéré the casino takes for cancel my withdraw request . I'm find he a not honnest because is a hypocrite issue to cancel the player withdraw request . I find he very sever rule and the other casino generally give a permission to up at 7.50$ deal amount max when you use a bonus . I think I don't take a bonus next time but when I play at real money , the average of game was dropp consideraky . In two case the casino become a only winner and I think is a big legal stolen money . Sorry for my English is not perfect I know but is the only way s I know at the moment .

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Dear serbert49,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and found this:

"We reserve the right to withhold any withdrawals and/or confiscate all winnings in the following cases if the following activity occurred while there was an active bonus on your account:

Placing bets that exceed the maximum allowed bet amount, as specified in the conditions of the bonus."

Our position is closely explained in the Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is petra.h@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards

Petra

The problem is the max bet , is at 7,50 everywhere or generally but is not the case at this casino. The more important is the game who a I played , I every naive because I'm really falling her hypocrite tactic , the game name is the wacky panda , when you grab the bonus mode , the game give to player a choice thought all of bonus it's at the number 3 , three different bonus but you grab not it all at the same time but the game give a chance to bought the other , and is at this place I'm let drown in the Trapp . I bought the second bonus and this is considere like a bet overflow , it's very hypocrite . Is a good experience and I m not to be going make me squeeze in it again , you can believe me . ALL PLAYER S , I ADVERTISE YOU , WARNING TO THIS NEW GAME WACKY PANDA , IF YOU BOUGHT A SECOND BONUS INBONUS MODE STAY ALERT FOR DONT DEPASSING YOU MAX BET .

A new event arrive , THE CASINO BLOCKED MY ACCOUNT AND HE A DONT WANT TO GIVE ME A REASON FOR THIS . I TRY TO CONTACT A STAFF BUT THE ROBOT DONT LET ME TALK A AGENT FOR OBTAIN A DETAIL. HE A NOT WANT TO RETRY FOR TAKE A CHANCE FOR WIN , WACHT OUT EVERYONE , I THINK IS A WORST IN GROUP OF 4 I M SUSCRIBE AT ALL .

Dear serbert49,

Thank you for your reply.

Can you provide any screenshots or communication from the casino regarding the withdrawal rejection and blocked account?

Did you pass the verification before you lost access to the account?

If you have any other evidence that would support your case, feel free to send it to me. You can send all the documents to: petra.h@casino.guru or post your screenshots in the thread.

Thank you again for your cooperation.

Is a group of 4 casinos and I m pass a verification at Boo casino and BCasino for the other a include galactic win I never ask a whitdraw , it is my first request . Remember , I don't up my bet by the classic way , in the game I played , if you grab a bonus mode , you can grab 1 -2 or 3 kind of bonus one blue one red and one green , I grab one of three and the game offer the possibility to BOUGHT other one , and it's this error I make because it's considerate like up my bet . Do you understand my explication ? If you have more question just asking me in other message . Thank a , I joint screenshot of my blocked account , he s stole my bonus daily connection , because I can't connect at my account .

Dear serbert49,

Thank you for your reply and for providing the previous details.

• Could you please confirm whether anyone from your household, or anyone using the same IP address, has also created an account at this casino?
• Additionally, could you specify which verification documents you have already submitted and when they were provided?

Thank you again for your cooperation.