Galactic Wins Casino - Player's transfer is delayed again.

This is the same bcasino-affiliated company I consulted about before. I went through the exact same process as last time, creating an account in Japanese yen and so on. I was told it was approved on June 1st, but the transfer hasn't been made yet. Just like before, I'm being told it's an error with the payment provider, and the money still hasn't been transferred.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

When I inquired about the timeframe, I was told it would take 1-2 days. It's been a week now, and I recently received a message saying that if payment isn't received within a week, I should contact my bank. They said they would contact me if any problems were discovered, but so far, I've received different answers to my inquiries each day.

Dear kupij0402,

Thank you very much for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please attach a screenshot of your pending withdrawal?

Thank you very much in advance for your reply.

Best regards,

Attila

I have a history of making deposits, but this is my first time making a withdrawal.

I'm KYC verified, and I've cleared the wagering requirements from the bonus and am now withdrawing the funds.

Twelve days have passed since it was approved,

I inquired about it, but I received the same old response: "We've reported it to the support team."

I get the same reply every time I contact them.

I haven't received any progress updates at all.

I inquired two weeks after approval, but I only received the same response. They said they would definitely send me updates via email, but I haven't received any. I'm worried that I won't be paid... The situation is very similar to what happened with their affiliated casino, bCasino, so I'm concerned.

Dear kupij0402,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear kupij0402,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Galactic Wins Casino to join this conversation and assist in addressing the complaint.

Dear Galactic Wins Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

kupij0402

I wish to inform you that the casino has responded via email. There are technical challenges currently preventing them from responding on this thread. The challenges are being addressed and my hope is that the casino will join the conversation on this thread soon. I will be providing you with relevant updates. Thank you for your understanding.

Dear kupij0402,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

kupij0402

I am pasting the message I have received from the casino, to which I would appreciate your confirmation of receipt of funds;

Dear all,

Thank you for your continued patience and for giving us the opportunity to address this matter. We would first like to apologize for the delay in our reply — due to technical difficulties, we are unable to post our response directly to this complaint thread

We have reviewed the player's account and would like to share our findings:

This player used a USD account and attempted to withdraw funds to Japan. Due to technical limitations, our finance team can only process withdrawals to Japan from JPY accounts. The player was requested to open one and complied. Following that, we attempted to process the withdrawal immediately, but came across a technical issue, on the side of our payment provider. We were forced to wait for the issue to be resolved before we could process the payment again. The payment was processed on June 18th.

As the funds should have reached the player by now, we kindly ask them to confirm whether the withdrawal has been received.

We fully understand the player's frustration with the delay and sincerely apologize for the inconvenience caused. While the technical issues that occurred were outside of our control, we regret that the process took longer than anticipated.

We hope this information helps bring the case to a resolution. Should you require any further details, please do not hesitate to contact us

Based on the developments, it seems that the issue may already be resolved. However, since the complaint was submitted by the player, we believe it’s only right to mark it as resolved only after we receive their confirmation.

Without that confirmation, we’re closing the case as rejected for now.

If the player returns with an update or still needs assistance, they can reopen the complaint at any time — and we’ll be ready to help.