Galactic Wins Casino - Player's struggling to withdraw his winnings.

Jockey without bonus I won and I didn't receive it now when I withdraw they don't want to pay they are fake without trust

Dear limasidnei752,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Please understand, without verifying your account, you won’t be entitled to any withdrawals.

When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

I had put in to withdraw a withdrawal of 1,000 and I had money in the bank to play I won more I checked 700 and I stopped there I went to check my money tinga disappeared they said that I jockeyed with bonus money but I deposited 50 and jockey only ate money I didn't sin any bonus

They told me that on the weekend I took a bonus and jockeyed but I was winning because I would pay bonus

It is no longer pending they withdrew the amount back to them

environment of 1,700

Do I understand correctly the casino confiscated your winnings of 1700? Did they explain their decision to you via chat or via email?

I am afraid I didn't understand your comment about the bonus. Did you play with a casino bonus or not?

no jockey no sin bonus

I didn't get any bonus

They claim that I have sinned

Jockey only with my money

Could you please send me the communication you received from the casino about the issue? My email is tomas@casino.guru

I can't send it blocked me

Has the casino sent you any emails about why they blocked your account? Do you have any chat transcripts saved with any explanation from the casino?

Did you deposit in Galactic Wins Casino previously? Did you make any successful withdrawals of your winnings from Galactic Wins Casino in the past?

I have nothing written I had never played in this casino it was the first time

I never took anything

I played only once and they didn't pay me

Could you please explain if your account is verified? Have you submitted any documents for account verification in the casino?

Dear limasidnei752,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.