Funzy Bets Casino - Player's withdrawals are delayed and unprocessed.

Hi

I won on this casino like 4-5 months ago, havnt gotten a single withdraw from them and I can only make €300 withdraws as max but i can make many withdraws. but it doesnt matter since they never send cash. They also dont answer and email or in support chat.

I cant even see my transaction history anywere on the website bit i have 3 withdraws pending of €300 each and another €167 in the account.

Please help me since there is no way else to solve this i guess.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share any evidence of the incident or any communication with support regarding the delay? Send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes i had successfull withdraws with them in the past before the became rouge.

Im pretty sure i was verified since i have gotten paid before, but it doesnt matter since they dont tell me anything.

I played with a bonus yes, they used to send alot of bonus offers by email.

They have never answered me(since i won last time) so there is nothing i can show.

Hello ronnyrock,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for the explanation.

Could you please share screenshots of your pending payouts, or any other evidence in support of your complaint?

Send it to my email at tomas@casino.guru or post screenshots here.

Looking forward to your reply.

Im sorry but they dont even have that function. or else I cant find it.

Ive been trying to fins it in my account for a long time. can only find bonus history but mno other history neither deposits or withdraws

Thanks for your reply.

Please note we are unable to confront the casino without any evidence of the incident. Have you received any notification about your payout request being acknowledged?

Could you please share screenshots of your attempts to reach out to support regarding the payout issue?

Share screenshots here or send the information to my email at tomas@casino.guru

They have paid me earlier like long time ago.

its always been the same, no confirmation for withdraw and no transaction history.

So what do you mean? because they missbehaving and dont show stuff on their website you not gonna help me?

There is also no chat history so I cant go back and show the conversations. but it would not matter since they havnt answered in chat conversations for a long time thats why im here with you to try to fix it.

It seems like they try to make it impossible to find evidence, I still think you should contact them to get all this info since else they will probably just try to do this to other new players

Kindly gather any evidence of the incident and forward it to my email at tomas@casino.guru for review. If the communication is missing completely, kindly contact the casino about the issue again, and this time, save screenshots of your conversation.

Without any evidence, we won't be able to confront the casino.

I apologize for the inconvenience.