The player from Minnesota states that after winning approximately 500, he cashed out 100 and received 25 the following day. However, all remaining credits in his account were subsequently cleared.
Funzcity Casino - Player's winnings have been confiscated.
Opened
Current status
Waiting for player to reply
5d 21h 29m 2s
Funzcity Casino
Safety Index 5.8 Below averageCase summary
Discussion
Public
Public
2 days ago
I won money -about 500. Cashed out 100 as it was the max…. I think I got paid 25 bucks the next day, and then all my credits got cleaned out on my account
Public
Public
yesterday
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Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Funzcity Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please specify which bonus you accepted and played?
- How have you concluded only $100? Would you be able to share a screenshot of the relevant rule?
- Could you please share a screenshot of the payout request and its status as it appears in the casino records currently?
- Could you please share with me your communication with the casino after you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
