HomeComplaintsFunBet.Me Casino - Player’s deposit has been confiscated.

FunBet.Me Casino - Player’s deposit has been confiscated.

Closed
Our verdict

Player stopped responding

Amount: €30

FunBet.Me Casino
Safety Index 7.7 Above average

Case summary

The player from Austria reported a withheld deposit of €30 at FunBet.Me, which had not been credited to his account despite being processed. He provided proof of the transaction to the casino's support, but his inquiries went unanswered, and the funds remained uncredited. The player also reported that his login was blocked and that the casino had not responded for 10 days. We requested the player’s complete bank statement to verify the transaction and proceed with the investigation. Due to the player’s lack of response to our repeated requests, the complaint was closed for the time being, with the option to reopen if the player decided to continue communication.

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1 month ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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1 month ago

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1 month ago

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

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1 month ago

Casino ignoring me since 10 days pleas mark this as passive casino and scam and apply my review this is full scam

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1 month ago

I'm sorry to learn that there hasn't been any progress since my last message. Could you kindly share your bank statement, highlighting the deposit? The statement should cover the period from the day of the deposit until now, providing evidence that the funds left your account without being refunded. Thank you.

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1 month ago

Dear Daniel777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

here u can see all tramsactions from the casino no refund they also blocked my log in

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1 month ago

no answer from payment provider also

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1 month ago

reviews from the casino same problem

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1 month ago

Thank you for your reply. In order for me to accurately assess the issue, could you please forward your complete bank statement for the relevant period directly to my email? You can reach me at attila.g@casino.guru. Thank you in advance for your cooperation.

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3 weeks ago

Dear [Redacted],


We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Edited by a Casino Guru admin
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2 weeks ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru

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