HomeComplaintsFunBet.Me Casino - Player’s account has been closed.

FunBet.Me Casino - Player’s account has been closed.

Opened
Current status

Waiting for Casino Guru to reply

6d 19h 44m 7s

FunBet.Me Casino
Safety Index 7.7 Above average

Case summary

The player from India has his account closed by the casino, which claims he is unable to complete the KYC process despite him providing all requested documents and proofs. His funds are also frozen.

Written by Attila
Complaint Specialist
Submitted: 29 Jul 2026
Public
Public
yesterday

They closed my account without any proper response just they say that I am unable to complete kyc

But i have provided every documents and proofs they have asked for still they blocked my account and freeze my funds

Public
Public
6 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
6 hours ago

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Could you please confirm which documents have you submitted for the KYC verification?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Waiting for approval
Waiting for approval
4 hours ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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