The player from India has his account closed by the casino, which claims he is unable to complete the KYC process despite him providing all requested documents and proofs. His funds are also frozen.
They closed my account without any proper response just they say that I am unable to complete kyc
But i have provided every documents and proofs they have asked for still they blocked my account and freeze my funds
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Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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