Funbet Casino - Player’s account has been closed without reason.

Hey i deposited 50EUR last year and i have won 250EUR, which i tried to withdrew, the casino just banned me without any reason, they havent asked for kyc or other stuff, i havent played with bonusses and i won it in live games and Blackjack Neo, I contacted the casino but they wont respond

Dear elenaeth,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you had €250 (dispute value) in your casino account before it was closed?
• Have you tried contacting the casino regarding the closed account? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear elenaeth,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.