Fun88 Casino - Player’s account is restricted and funds are withheld.

My FUN88 account has been restricted and I am no longer able to log in or access the funds in my account. The disputed amount is approximately CNY 95,000.

FUN88 informed me that my account had been reviewed and that the decision was related to their internal management or betting review. However, they have not provided me with specific details identifying which bets allegedly violated their terms, which exact terms were violated, or how the disputed amount was calculated.

Because my account is now inaccessible, I am also unable to retrieve my final withdrawal record and complete transaction history.

I have already submitted a formal complaint directly to FUN88. FUN88 confirmed that my complaint is being handled under main case No. 23439742 and that the case is still under review and follow-up.

I am requesting that FUN88 provide the specific factual and contractual basis for restricting my account and withholding the disputed funds, identify the relevant bets and rules involved, and return any funds that are not legitimately subject to withholding.

I can provide supporting evidence, including screenshots of my communication with FUN88, the account access restriction, transaction records available to me, and the email confirming that case No. 23439742 is still being investigated.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did the disputed CNY 95,000 come from casino games, sports betting, or both? Please specify which games or bets generated the balance.
• Did you use any bonus while accumulating these funds, and had your account been verified before access was restricted?
• Did you complete the full KYC verification at this casino?
• Did you make any successful withdrawals from this casino before?
• Could you please forward me the complete correspondence concerning the account restriction and cases 23439742 and 23440858, including any subsequent decision? If the correspondence was by email, please send the original emails in .eml or .msg format to veronika.f@casino.guru and mention complaint ID 231606.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika