The player from Mexico had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team had communicated the need for patience regarding the processing time for withdrawals, which could take up to 14 days, and had requested further information from the player to assist with the issue. However, due to a lack of response from the player, the complaint had been closed, but the player had the option to reopen it in the future if they chose to resume communication.
Fun88 Casino MX - Player believes that their withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: Mex$7,000
Fun88 Casino MX
Safety Index:Above averageCase summary
Discussion
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8 months ago
Translation
On Saturday morning the delivery was 1 88 to play I was playing 5 when I noticed that like 7 of my good shots were crediting When I counted 7 it gives a total of 7000 pesos which I share with you what was happening immediately I realized, Their first response was 24 hours later That my winnings were going to be reflected During the day which was not true either I contacted them again and told them that nothing had been credited to me They replied again that they had not been credited to me because the case was still under investigation After 5 days they told me the same thing until today they tell me that my winnings have not been reflected in my account due to the maintenance that it has 88 Minutes later They tell me that nothing will be credited to me because they are not responsible for failures in the games according to their terms and conditions. And I ask myself why all those lies, why so much nonsense, why so much lip service, if that was stipulated from the beginning, they would have commented on it since I documented it that time that it is not going to happen, for the reasons that they gave me, but it must be reported, clearly.
Automatic translation:
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8 months ago
Dear bellaloveqd,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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8 months ago
Dear bellaloveqd, could you please forward any relevant communication along with your game history in Excel format to [email protected]? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
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8 months ago
Dear bellaloveqd,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Dominika
Casino.Guru
