The player from Argentina faced difficulties withdrawing 96,700 Argentine pesos from his Fun88 account. The withdrawal failed via bank transfer, and support stated that AstroPay was the only method, which he could not use due to a deactivated account. He sought assistance to withdraw his winnings. The complaint was closed due to the player's lack of response to inquiries from the Complaints Team, and no resolution was provided at that time.
Fun88 Casino AR - Player is unable to withdraw winnings.
Closed
Our verdict
Player stopped responding
Amount: $96,700 ARS
Fun88 Casino AR
Safety Index:Above averageCase summary
Discussion
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3 weeks ago
Translation
Good morning, the problem is the following: I have 96,700 Argentine pesos to withdraw from my Fun88 account. I won them fairly, but when I try to withdraw them via bank transfer, the withdrawal fails. I contacted support and they told me that the only available withdrawal method is through AstroPay, and I don't have an AstroPay account because it was deactivated due to unusual activity caused by a theft I suffered.
The support team only responds to formal protocols and doesn't provide a solution that meets my needs. I need help to withdraw my money, as I earned it fairly.
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear agufigue93,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. It's important to understand that the casino doesn’t have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn’t necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.
- Could you please advise if you have been informed about any alternative methods to withdraw your winnings besides AstroPay?
- Was your account verified successfully in the past?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Petra
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2 weeks ago
Dear agufigue93,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
