FuckWit9 Casino - Player's deposit has been denied.

Well this morning at approximately 8am I deposited $58 on a casino called (fuckwit9) now when you do this you hot the deposit button then go pick your amount and press submit which brings up the name of the pay id person aswell as the account number and the invoice you go ahead and copy the account number then open your bank account app go to pay someone by pay id, email, other in this case was a mobile number with rojiva Pty ltd I finish paying with $58 it sends fine green tick now you have to screenshot the receipt go back to the casino with deposit section open click the upload button pick your screenshot then press submit this should of credited my account with $58 right wrong I messaged the live chat told them what had happened explained myself for hours and got nowhere at all I uploaded the screenshots and receipts still no good they come back at me saying I need to deposit in deposit section I explain I'm not an idiot I know what I'm doing they then say that the account number I sent it to was not there account that was not associated with there bank account that was the name and the account that was on the deposit section then they tried to say that the money didn't go through it's still in my bank just deposit again and will be all good then I tried for ages in and out of deposit section trying to find that exact pay id again I found it because they changed the original so it looks different so I sent the original receipt original account and still they denied me saying that that account number was not associated with there bank now everytime you go deposit there is some new pay id and new bank either st George, ANZ, BOQ, Westpac, and so on so why do they say the account number I uploaded to was not there's and my money is not with them and they will not help me one little bit they won't even reply to me and talk to me properly now I wouldn't worry about this usually but I have lost money this way a few times now and never get it fixed up so now I'm doing something about ...

If you could please help in anyway possible would be very much appreciated 👍..



Dear beatdownslut60,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Fuckwit9 Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please specify if you made only one deposit of $58 or if there were more attempts to send money to other accounts? How much was written off your bank account for the deposits?
• Have you made any successful deposits before?
• Have you ever made withdrawals from this casino?
• Did you pass the KYC verification?   

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Hi Natalia.

Thankyou for your reply.

To answer your question Yes I have done multiple deposits with this casino aswell as used there daily rewards system I'll attach some photos for proof

there are more transactions under that of the same amount and they say I don't know how to deposit on there sites, they only show so much on there sites but they have multiple partner sites at https://goodpokiessite.com/ which I have also lost money due to the same reason.

No I have not made any withdrawals from this site but have from there associated sites.

Yes passed KYC verification process.

These are there some of there other sites.

These are the receipts and where I deposited.

Dear beatdownslut60, thank you for your reply. I can see that your transaction confirmation only contains the recipient reference number, but the bank account to which the money was sent is not indicated. Do you have any other confirmations of the payments with the correct account number (0430109956)?

Additionally, I'd appreciate it if you could share the payment confirmation for your previous successful deposit from 14th June.

Please feel free to attach the files here in the thread or send them to my email at natalia.b@casino.guru.

Thank you in advance for your cooperation.

Dear beatdownslut60,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru