The player from Australia requests assistance regarding a rejected withdrawal of AUD 7,161.68 from the casino, which was forfeited due to an allegation of "Suspicious Betting" without any explanation or evidence. He seeks clarification on the claim and immediate release of his winnings.
FuckingMeth Casino - Player’s withdrawal has been confiscated.
Opened
Current status
Waiting for player to reply
6d 23h 12m 37s
FuckingMeth Casino
Safety Index 2.2 Very lowCase summary
Discussion
Public
Public
47 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
47 minutes ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What games did you play to accumulate the winnings the casino confiscated from you?
- Did you accumulate these winnings with or without a bonus?
- Have you contacted customer support to ask about more details regarding the "suspicious betting" accusations?
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
