Frostybet Casino - Player's withdrawals are restricted.

They limited my withdrawals to £500 a day. After 3 withdrawals, my balance went down to £120 of funds to use for betting. They told me I had breached the contract but over months of emails, they never said what I breached, they just sent me a copy of the rules

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play shortly before your balance was reduced? Were they slots, live casino games, or sports betting?
• Did you accumulate your most recent winnings with or without a bonus?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino as part of the KYC process?
• Could you please forward me the email you received from the casino informing you of the alleged breach of the Terms and Conditions? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika