Frogbet Casino - Player's withdrawal is delayed due to alleged rule violations.

So, I made three deposits. The first deposit included a bonus, which I lost. The second deposit was a regular deposit, which I also lost. On the third deposit, I won $57 and withdrew it. There was no bonus, and I was accused of violating the rules related to the bonus. Basically, the casino is new, so they're scamming everyone as best they can. Be careful. I left all the bets I made on my last deposit. I just hope this casino lowers its rating so no one plays this crap.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frogbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• Could you please share a screenshot of from your player's account when you made deposits and when your bonus was activated and/or lost?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have access to my account, but the withdrawal is blocked. What about the screenshots I sent you? You just need to contact these scammers so they can tell me why the hell my funds weren't used with the bonus, but they say the opposite, and why is my money blocked?

Thanks for your reply.

• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your cooperation.

Dear Emka2001z,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

The player committed textbook forfeit and continue bonus abuse where progressions/spins were stashed during bonus play, the bonus was cancelled, a new deposit was made, and the spins were then used in an attempt to bypass bonus wager requirements. The account remains permanently restricted.

Did you use this method for my new deposit? If I'm not mistaken, I made a couple of bets on the original blackjack game and withdrew. I didn't use any other games at all, so your words are a complete lie.

Thanks to both parties for your replies.

Dear Emka2001z,

Please note that using bonus funds to accumulate value in a game, forfeiting the bonus, and later attempting to withdraw it is a known abuse tactic. We recommend not participating in a similar behaviour, otherwise your balance might get confiscated.

Dear casino representative,

• Could you please provide evidence that the player accumulated value in-game using bonus funds and later attempted to withdraw it as real funds?

Send the evidence to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Hello Tomas, evidence has been sent to your email.

Thanks for the detailed explanation.

Kindly provide records of the player's gameplay to support the allegation that the value accumulated during bonus play was released after the bonus was canceled. Send the relevant records to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Hello Tomas, the requested evidence has been sent to your email.

Dear Casino Representative,

Thanks for sending me the evidence.

According to the player's description of events, there was a third deposit that led to a win, and the player also claimed to have played a blackjack game.

According to the records, the gameplay you provided didn't include any blackjack game, and no deposit could be identified.

Could you please clarify what the cause of the discrepancy is?

Please let me know the details so we may review them.