HomeComplaintsFrogbet Casino - Player's withdrawal is delayed due to alleged rule violations.

Frogbet Casino - Player's withdrawal is delayed due to alleged rule violations.

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Frogbet Casino
Safety Index 7.3 Fresh casino

Case summary

The player from Azerbaijan made three deposits, winning $57 on the third but encountered issues when trying to withdraw due to allegations of violating bonus rules, despite this deposit being regular. He expresses concerns about the casino's legitimacy and warns others.

Written by Tomas
Complaint Specialist
Submitted: 24 Sep 2026
Public
Public
2 days ago
ruTranslationgb

So, I made three deposits. The first deposit included a bonus, which I lost. The second deposit was a regular deposit, which I also lost. On the third deposit, I won $57 and withdrew it. There was no bonus, and I was accused of violating the rules related to the bonus. Basically, the casino is new, so they're scamming everyone as best they can. Be careful. I left all the bets I made on my last deposit. I just hope this casino lowers its rating so no one plays this crap.

Automatic translation:
Public
Public
yesterday

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
yesterday

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frogbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Is your account accessible to you? Can you log in?
  • Could you please share a screenshot of from your player's account when you made deposits and when your bonus was activated and/or lost?
  • Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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Waiting for approval
yesterday
ruTranslationgb
Waiting for approval

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