FreeSpinsBingo Casino - Player’s account has been closed with funds confiscated.

My account was closed on this casino site without me being able to withdraw even a single dollar of my balance of about $7,100.

Verification took place for up to 15 days, during which time we waited.

When I accessed the site today, I found that I could not access the site, so I contacted them.

"Your account has been closed, and all the funds are frozen due to violating our terms and conditions. The decision is final and can't be changed."

The response was as follows.

Even though I have repeatedly asked where in the terms of use they are violating, they have not given me any specific reason and I don't know what else to do.

It's a very large amount and I'm not happy with it, so could you please contact them or tell me how to inquire about the GCB license?

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that you successfully completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear yamaryo7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru