The player from Germany requested a refund of his stakes of 815 euros after being banned for gambling addiction since 2023. He argued that the casino, Deep Dive Tech BV, violated its own terms by allowing him to register at freedomcasino despite his known gambling issues. The Complaints Team concluded that the investigation could not proceed, as the licensing authority did not require account blocking across all casinos operated by the same company and no evidence of an explicit self-exclusion request was provided. Therefore, the request for a refund was not supported.
Freedom Casino - Player demands refund after account closure.
Closed
Our verdict
Insufficient evidence from player
Amount: €815
Freedom Casino
Safety Index 2.8 Very lowCase summary
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