The player from Germany requested a withdrawal of €1037 a month ago, but after initially being informed it would take three days, he was told to complete an account verification, which he did. Since then, he has not received any updates from the casino.
FreddyVegas Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 18h 1m 21s
FreddyVegas Casino
Safety Index 4.7 LowCase summary
Discussion
Public
Public
3 days ago
Translation
Hello, I have winnings of €1037 and wanted to withdraw them, no problem up to that point. Then they wrote that my money would be in my account in 3 days, but it wasn't.
Then I received another email saying I had to verify my account, which I did, and since Monday I haven't heard anything from the casino.
Automatic translation:
Public
Public
6 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
6 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
