FreddyVegas Casino - Player’s winnings haven’t been received yet.

I requested a withdrawal of 2,000 euros on 2.9.2026 and the withdrawal is still being processed. I have contacted FreddyVegas customer service several times but they are very slow to respond, sometimes after many days, and I still have not received a clear explanation as to why my withdrawal has not been processed. I always get a message that the withdrawal is being processed and they will get back to me. Then nothing more.

I have also not been asked for any KYC or identity verification related documents. If verification is required, I am fully prepared to provide all the necessary documents immediately, but FreddyVegas has not asked me for anything.

I have asked them several times to explain the delay and process my withdrawal, but the matter is not progressing.

FreddyVegas states that it operates under a license from the Kahnawà:ke Gaming Commission, and I have also filed a complaint with the Kahnawà:ke Gaming Commission.

I would appreciate Casino Guru's help in contacting FreddyVegas and helping me get a clear answer and my €2,000 withdrawal processed as soon as possible.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Saunez,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hey, they don't ask me for Kyc information, so I can't send it. Even though I've mentioned it to them several times by email. The amount is 2000e, it incorrectly shows 20000.

Thank you for the correction. The amount has now been set correctly.

I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Have you accumulated your winnings with or without an active bonus?
• Please share a screenshot of your withdrawal history directly to this thread.

Thank you very much in advance for your reply.

Hello,

I have never made any successful withdrawals from here. I collected my winnings with a bonus. Here is a screenshot.

I'll try to sort this out with them myself, and I'll get back to you if that doesn't work.

Thanks

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Saunez,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean