Fragabet Casino - Player's withdrawal is delayed and account is blocked.

Hi, I've been playing at this casino for 3 weeks and my account is fully verified. I've withdrawn money before without any problems. Now I'm trying to withdraw my money and it's been rejected. I contacted support and they said they're having a problem with their payment provider and to try again tomorrow.

The next day I tried to withdraw and it said my account was blocked and the casino offered no solution. They kept 410,000 CLP of mine. I demand a solution; the casino is stealing its customers' money.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fragabet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas