Fragabet Casino - Player’s withdrawal is delayed.

Hi, the casino won't pay me my money. I've tried for three days straight, and they keep rejecting my withdrawals. Support keeps making up excuses about their payment provider and telling me to try again the next day, but the problem persists. A friend of mine had the same problem; his withdrawals were rejected.

My account is fully verified and has no restrictions.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification process, or at least submitted any identity documents for verification?
• What types of games did you play to accumulate your winnings?
• Which payment method have you selected for your withdrawal requests? Have you used the same payment method for depositing funds into this casino as well?
• Are there any other payment methods available for withdrawals in your account? If so, have you tried selecting one of them to see whether your withdrawal request gets cancelled again?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika