The player from Uzbekistan faces ongoing issues with withdrawing his winnings, experiencing multiple deposit failures and refusals to process his withdrawal requests. Despite utilizing bonuses and attempting to change currency balances, he receives no response from customer support, leaving him with no recourse but to consider filing a complaint.
FPS Casino - Player's withdrawal request is refused.
Opened
Current status
Waiting for player to reply
5d 23h 43m 45s
FPS Casino
Safety Index 4.5 LowCase summary
Discussion
Public
Public
17 hours ago
Yes, I liked this casino
at first. I started playing this casino about 5.6 months ago
, and then it was also more difficult to withdraw winnings. After that, I was able to make a small profit
Then she didn't play anymore.
A week ago, the reason is unknown. I visited this casino. I saw that my balances are dollars in USDT currency
I used to play on the UZBEK Sum balance
I thought maybe I was playing cashback and raising the balance more than 300 dollars.
I wanted to withdraw my winnings. It said I first needed to make a deposit. I made a deposit, but it didn’t show up in the "Waiting" history. I made another deposit, and the same thing happened. When I was playing, I was given bonuses for the reels. I changed the currency to UZS Sum and spun the reels; I was given 5 dollars for the reel. I used the bonuses and then tried to withdraw my winnings, but an error occurred. The "History" shows that the withdrawal was refused.
In order to refuse, they must accept the application for withdrawal
, they do not accept the application, they press the Withdrawal and write <>
The operator's voice doesn't respond
to the need to repeat a single word
I wrote an email, and there are no replies either.
I don't know what to do
I'll probably file a complaint.
Public
Public
16 minutes ago
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16 minutes ago
Dear sparkok,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you successfully withdraw funds from this casino before?
- Could you please give me the date when you asked for withdrawal?
- Did you use any casino bonuses, or do you currently have any active bonus?
- Did you complete your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
