The player from the Netherlands faced difficulties withdrawing funds due to a verification issue, despite having completed the process in March. After successfully receiving a withdrawal of €1850, the casino changed his birth date, which prevented him from verifying his account. He reported a lack of assistance from the casino. The Complaints Team was unable to proceed with the investigation or provide solutions due to the player's lack of response to inquiries and reminders, which led to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to communicate again.
Foxygold Casino - Player's withdrawal is delayed due to account verification issue.
Closed
Our verdict
Player stopped responding
Amount: €2,225
Foxygold Casino
Safety Index:Very lowCase summary
Discussion
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9 months ago
They say I need to verify my account but I already did in march, and then I received 1850 via withdraw it Al went good.
but now they changed my birth date and I can’t verify and they are not helping me!
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9 months ago
Dear Alfbob,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Foxygold.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Could you please provide evidence of your account's verification status, such as a screenshot? Please share it with us at your convenience.
- Could you please provide a detailed explanation regarding the discrepancy in your date of birth as it appears in your casino's records?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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9 months ago
Dear Alfbob,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
