HomeComplaintsForzabet.live Casino - Player's withdrawal is delayed and casino is unresponsive.

Forzabet.live Casino - Player's withdrawal is delayed and casino is unresponsive.

Closed
Our verdict

Player stopped responding

Amount: £400

Forzabet.live Casino
Safety Index 7.3 Above average

Case summary

The player from the United Kingdom had requested a withdrawal a month ago but had not received any response to his emails for several weeks. He described the casino as a scam website due to the lack of communication regarding his withdrawal. The player confirmed that his KYC verification had been completed, no bonus had been active during his play, and the withdrawal had remained pending since May 29, 2026. Despite requests for additional information and evidence, the player had failed to respond to the Complaints Team's inquiries and reminders. As a result, the complaint was closed due to lack of cooperation.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 04 Jun 2026 | Closed : 30 Jun 2026
Public
Public
1 month ago

Casino not responding for any of my email for last couple weeks - months


not windraw process biggest scam website!!!!

Public
Public
1 month ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 month ago

Dear Xxx777,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

  • Could you please clarify when exactly you requested this withdrawal?
  • Have you made any successful withdrawals from your account previously?
  • Can you confirm that your KYC verification was completed?
  • Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


Public
Public
1 month ago

I request windraw 29.05.2026

they never send me any my windraw always stays on Accout and it’s still showing pending

KYC verification was completed last year successfully


i didn’t have any bonus active , I deposit money without bonus and play without bonus


Public
Public
1 month ago

Thank you for your reply, Xxx777. Could you please attach a screenshot of your withdrawal history in this thread so we can review it?

Have you contacted the casino about this issue? If so, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.


Public
Public
1 month ago

Dear Xxx777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
3 weeks ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.