The player from the United Kingdom had requested a withdrawal a month ago but had not received any response to his emails for several weeks. He described the casino as a scam website due to the lack of communication regarding his withdrawal. The player confirmed that his KYC verification had been completed, no bonus had been active during his play, and the withdrawal had remained pending since May 29, 2026. Despite requests for additional information and evidence, the player had failed to respond to the Complaints Team's inquiries and reminders. As a result, the complaint was closed due to lack of cooperation.


