The player from the United Kingdom requested a withdrawal a month ago but has not received any response to his emails for several weeks. He describes the casino as a scam website due to the lack of communication regarding his withdrawal.
Forzabet.live Casino - Player's withdrawal is delayed and casino is unresponsive.
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Waiting for Casino Guru to reply
6d 23h 32m 12s
Forzabet.live Casino
Safety Index 8.0 HighCase summary
Discussion
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1 hour ago
Casino not responding for any of my email for last couple weeks - months
not windraw process biggest scam website!!!!
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear Xxx777,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Could you please clarify when exactly you requested this withdrawal?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
