The player from Bulgaria has $300 in his casino account and has been attempting to withdraw it for several months without success. He is frustrated by the lack of support from live chat and has to cancel his withdrawal requests due to the one-month limit on the history.
Forzabet.live Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
0d 3h 24m 50s
Forzabet.live Casino
Safety Index 7.3 Above averageCase summary
Discussion
Public
Public
1 week ago
Translation
Hello. I have 300 dollars in the account of this casino, and for several months I have been trying to withdraw, but I do not receive the withdrawal, at the end of the month I have to cancel the withdrawal because the history only allows 1 month, the live chat is useless. It's like there are no people working in this casino and your game is a waste of time and money. I don't know why it has such a high rating
Automatic translation:
Public
Public
1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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1 week ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
