The player from Germany had successfully deposited 100 Euros into the casino, but the casino claimed it never received the funds. The Complaints Team had advised her to contact her payment provider for investigation, noting that this process could take approximately one month. However, the complaint was ultimately closed as rejected after the player requested the deletion of her Casino.Guru account, which prevented further investigation.
Forzabet.live Casino - Player's deposit is reported as not received.
Closed
Our verdict
Other
Amount: €100
Forzabet.live Casino
Safety Index:HighCase summary
Discussion
Public
Public
1 year ago
Translation
Hello, I was able to deposit 100 Euros at this casino 
but the casino says it never received the money.
Automatic translation:
Public
Public
1 year ago
Dear Alineb1991,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Dominika
Sensitive attachment
Sensitive attachment
1 year ago
Translation
The casino is called forzabet, I did not find this on your list
Automatic translation:
