Forzabet.live Casino - Player claims that payment has been delayed.

I applied for a withdrawal two weeks ago, but the money has not been withdrawn yet. Initially, I was told that the money would be withdrawn within three days. I would like them to keep the deadline.

I was asked to complete KYC, so I sent the requested image. I sent it by email a week ago. The email I received said they would reply within one business day, but I still haven't heard anything. I hope they will meet the deadline.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear aya.123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear aya.123,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nothing has changed.

There has been no response to emails for over a week.

Any help would be appreciated.

thank you.

Dear aya.123, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have submitted all of the requested documents for the verification process?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I signed up for Forza bet about two months ago.

I successfully withdrew $50 a month ago.

I will send you a screenshot of the email in which the specified photo was requested and the reply email I sent to that email.

I placed sports bets about once or twice a day.

I sent an email to the casino this week as well, but I haven't received a reply and I'm really struggling because I can't communicate with the casino.

Please help.

thank you.

Yesterday, a withdrawal of 222 USDT was confirmed.

Thank you. I owe it all to Casino Guru. I'm very grateful.

However, I currently have 101.04 USDT remaining in my account, but I cannot withdraw it even when I try.

The last time I deposited into the casino was on November 17th, I deposited 100.028869 USDT.

Since you bet a total of 328.87 USDT from November 18th to 20th, you will meet the 3x withdrawal requirement and should be able to withdraw the full amount.

I don't trust this casino so I'm withdrawing all my money and will avoid playing at this casino in the future.

I would appreciate your continued help.

thank you.

Dear aya.123, thank you for the update. Could you please confirm the following:

• Could you please confirm how much do you currently need to withdraw in total?
• Could you please attach a screenshot of your current withdrawal?
• Have you contacted the casino in regards to the issues with your latest withdrawal? If so, could you please share your communication with the casino?

Thank you very much in advance for your reply.

Currently, you have 103.46 USDT in your balance.

Currently, it is not possible to request a withdrawal, but if you try to do so, you will see the following screen.

I contacted live support about 5 days ago to let them know that I couldn't request a withdrawal. They told me to wait for an email from the finance department, but I still haven't received one.

I am very worried because I have not received a reply even after sending an email.

I'm worried, so I would like to pay the full amount and cancel my membership with this casino.

Please help.

thank you.

Hello dear all,

We apologise, but there is no active withdrawal from this account. Could you please make a withdrawal so that we can process it? Also not the delay was not due to KYC, as we both know the KYC is not instant and can take a couple of days

thank you for your reply.

When I try to request a withdrawal, the following message appears, and I am unable to complete the withdrawal process using either TRC or ERC.

Please make sure withdrawals are possible.

If there is a reason why you cannot withdraw funds, please let me know the reason.

thank you.

Dear noutage1222,

Next time, please contact our support team via live chat. They are available 24/7 and can assist you immediately. There is no need to open a case simply because you are unsure about the reason for the locked amount.

Please note that you must complete the 3x wagering requirement on your deposit as part of our anti–money laundering policy. Once the wagering requirement is met, you will be able to withdraw your funds. You can check your current rollover amount in the Profile section.

thank you for your reply.

I contacted the support team via live chat about a week ago.

As mentioned above, live support told me to wait for an email from the finance department, but I still haven't received one.

I contacted live chat and sent an email but nothing worked so I came here for help.

I believe I have met the wagering requirements, but if I haven't met them yet, please let me know how much I need to wager.

I would appreciate it if you could let me know by email.

thank you.

Dear noutage12221,

Our support manager has already contacted you via email. Please reply to us as soon as possible

Dear aya.123, please let us know whether you are now able to withdraw your funds, or whether any further assistance is needed.

Thank you in advance for your response.

Best regards,

Attila G.

I got an email from the casino yesterday.

However, I have not yet been able to withdraw the funds. I would appreciate your continued support until the withdrawal is completed successfully.

thank you.

Since yesterday, I can no longer access this casino.

Also, even if you send an email to the casino, it will be returned because there is no address.

Can something like this happen at a licensed casino that is highly rated by casino gurus?

Dear aya.123, thank you for your response.

Dear Forza.Bet Casino,

could you please clarify the reason for the closure of the players' account?

Thank you in advance for your cooperation.

Best regards,

Attila G.

Hello all,

We apologise, but we have informed the customer that the casino domain was changed instead of Forza. Bet, he needs to use forzabet.live, the account is still open, and the player can make a withdrawal without any issue

I was able to access my account at forzabet.live.

However, I sent an email but it never arrived.

So I will tell you about it again on this page.

Even if I place a bet, my wager completed does not increase from $0.

Therefore, you cannot request a withdrawal.

What should I do?

If you send me an email, I will reply to you by email.

Dear aya.123, do you have any updates for us in relation to this complaint? Have you managed to request a withdrawal?

The situation remains unchanged.

Even if I place a bet, my wager completed does not increase from $0.

Therefore, you cannot request a withdrawal.

Dear Forzabet.live Casino, could you please provide a clarification for this issue?

Thank you in advance for your response.

Dear aya.123, could you please confirm whether you have managed to complete your withdrawal?

I requested a withdrawal about 2 hours ago.

The money hasn't arrived in my account yet.

I will contact you again once it arrives.

Dear aya.123, could you please update us on the status of your withdrawal?

After that, the situation hasn't changed.

I applied for a withdrawal on December 29th, but it is still pending.

Withdrawal was completed from our side. Please close the case as resolved. Thank you all

Withdrawal was completed from our side. Please close the case as resolved. Thank you all

The withdrawal was confirmed.

Thanks to Casino guru.

Thank you very much.

Dear aya.123,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila G.

Casino.Guru