Fortune Wins Casino - Player faces delays in withdrawal due to verification issues.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm why your account was registered under a shortened version of your name instead of your full legal name as shown on your ID?
• Has the casino clearly specified why each submitted document was rejected, and what exact requirements the proof of address must meet?
• Are you able to provide any document in your name that matches both your registered address and the casino’s stated criteria?
• Were the winnings accumulated with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

My ID is Samuel and I’ve never went by that,always have used Sam..I guess that’s what I put down.,My user name is my email and I don’t remember filling anything else out..One document they said was outdated because it was from October 2026..Other documents were a boat registration and I guess an auto registration is different..The hospital bill was from a recent trip to er but I guess that’s not the same as a utility bill..the state of Ohio unclaimed funds is where I had found some funds that I claimed..They said something from a local authority so I sent my current buisness license from the city of Columbus Ohio and has my name and address but nothing was good enough..only a utility bill or vehicle registration would work..Fortune coins owns Zula casino and I’ve cashed out numerous times with them and never had a utility bill for them..I also sent bank statements from my local bank as well as Cash App and chime..just seems like a bit much to me..No problem with them accepting deposits

Thank you for your response. Could you please forward the documents you provided to the casino for verification, along with any communication between you and the casino’s customer support? You can send the information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.

Dear Jaxxy2296,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru