Fortune Lounge Casino - Player's withdrawal is delayed and marked as paid.

I have withdrawn 350$ on the 9th june 2026 and i havent recieved it or the reciept yet. I have messaged them a few times between the 9th june and todays date of 23rd june and they respond 2 days later or not at all and the few responses i have got were i will get a reciept wen sent and delays but havent responded to how much longer or anything else. They have also marked it as paid in my transaction history when its not the case at all.

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Dear Corky,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi yes i have made a few with draws in past and have been a member since they swapped from slottie. No no bonusus and yes kyc was done

Dear Player,

Unfortunately, I would like to inform you that since this casino has multiple cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Fortune Lounge Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. We strictly recommend staying away from Fortune Lounge Casino. I wish I could be of more help. The casino can reopen this complaint anytime.