Fortune Lounge Casino - Player's withdrawal is delayed and account access is blocked.

I made a withdrawal over 3 weeks ago and they said they were having banking issues. And than 2 days ago they said the banking issues were resolved and that the withdrawal would be done in the next day or two. Now I can't log in to the casino it keeps telling me page not found dont no if you can help me with this or not

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you received any communication from the casino since you reported the login issue?

Could you please clarify if you are unable to access the entire casino website or is it only your account/login page that shows the "page not found" error?

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you please specify the bonus you used?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hi i have not heard from slottieclub and I can't log in or even open the casino this is what I get when ever I try to log in thank you Amanda I have made many withdrawal from this site that is why ibdont understand what the problem is

I have made many withdrawal from this site

Hi I was able to get back in to the casino and took some screen shots from live help

Dear player, could you please confirm that you have passed the KYC verification?

Could you please specify the bonus you used?

Have you received any further communication or updates from the casino regarding your withdrawals since your last message?

Could you please share screenshots of your withdrawal requests?

Yes I have completed the KYC. I have been playing at the casino for a long time. And made many withdrawal . I can't remember what the bonus was it was on a $20 deposit . I have not had any more correspondence with them has I can't log in . I still keeping this message

Dear player, could you please try accessing the site via this link: https://www.slottie.club/ to see if the issue persists?

Still the same thing I can't get in

Dear player, have you attempted to access the site from a different device (e.g., another phone, tablet, or computer)?

Have you tried using a different internet connection or network (for example, switching from Wi-Fi to mobile data or vice versa)?

Yes I have with no luck

I have tried many ways to log in but with no luck

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Mags59 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Slottie.club Casino for their help in resolving this complaint. We would like to know why the player's account was blocked and what we can do to help the player receive their winnings.

Thank you!

I can now get in to the casino but I still have not received my withdrawal

They keep telling me it will be paid but they are havein issues so if you could wait until Monday to see if they now pay that would be great thankyou

Yes could you please and thank you

Hi i have been blocked agai and still no withdrawal regards mags

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

OK if you could do that that would be great so unfair what they have done and I know I am not the only one thank you

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter