Fortune Lounge Casino - Player's withdrawal has been delayed.

I have withdrawn this money 4 months ago and they are finding every excuse in the book not to pay me. They keep finding different excuses saying that they are having problems with their banking or that they have too many withdrawals at the moment so they haven’t processed it.

I have withdrawn money in the past. I believe new owners have since taken over and ever since then I have not been paid.

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Dear JPC555,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Is your player's account accessible? Can you log in?
• Have you accumulated your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello JPC555,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru