Fortune Lounge Casino - Player's account access is restricted.

Hi so Friday 2 weeks ago I won 1500 and I'm still waiting and then I put 100 in on the 23 of sept and now I can't even get onto the site to play the 100 or to see what's going on with the money I won ....sorry I don't have a pic of my 1500 as I can't get back on there

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you completed the full KYC verification?
• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate your winnings of A$1,500?
• Could you kindly send me a screenshot of the error message you see when you try logging into your casino account?
• Have you contacted the casino’s customer support after realizing you couldn’t access your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

How can I get hold of there customer service when I can't get onto there site at all yes I have withdrawn from them a few time it's just getting longer and longer and now they just haven't paid me and I also have the 100 I just put in on Tuesday but now I can't get on there at all I was playing a buffalo hold game

Have you tried clearing your cookies and cache, deleting your browser history, or accessing the casino website using a different browser or device? For me, the link https://www.slottie2.club/ is working without any issues. If you are still unable to open the casino using this link, please try typing the casino name into Google and clicking on the first available link. Thank you for your cooperation.

Dear R4r4o9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.