Fortune Coins Casino - Player faces delays in withdrawal due to verification issues.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm why your account was registered under a shortened version of your name instead of your full legal name as shown on your ID?
• Has the casino clearly specified why each submitted document was rejected, and what exact requirements the proof of address must meet?
• Are you able to provide any document in your name that matches both your registered address and the casino’s stated criteria?
• Were the winnings accumulated with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila