The player from Cyprus had experienced difficulties withdrawing funds from Fonbet, despite having requested a withdrawal a month prior and verifying his account. He reported a pattern of demanding excessive documentation. The Complaints Team was unable to proceed with the investigation or provide solutions due to a lack of response from the player. Consequently, the complaint was closed, but the player retained the option to reopen it in the future.
Fonbet Casino - Player’s withdrawal request is delayed.
Closed
Our verdict
Player stopped responding
Amount: €339,600
Fonbet Casino
Safety Index:HighCase summary
Discussion
Public
Public
3 months ago
Translation
Fonbet is highly criminal. They paid out 50,000 a few times and then stopped. Many people have problems with this dubious provider. They demand document after document, even confidential information that is none of their business.
I have verified the "path" of my deposits 100 percent. But that's still not enough for you. The account is verified!
Automatic translation:
Public
Public
3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fonbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please confirm how much of your winnings you have withdrawn from the casino and how much is still left for you to withdraw, with evidence?
- When did you complete the verification of your account?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding verification requirements and the reasons for delaying the payouts? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 months ago
Dear Denni976,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
