HomeComplaintsFonbet Casino - Player’s withdrawal request has been delayed.

Fonbet Casino - Player’s withdrawal request has been delayed.

Opened
Current status

Waiting for Casino Guru to reply

2d 14h 24m 31s

Fonbet Casino
Safety Index 6.3 Below average

Case summary

The player from Hungary has been unable to withdraw her funds from Fonbet for six weeks due to repeated rejection of her withdrawal requests. Despite having met all wagering requirements and cooperating with customer support, she is currently unable to access her balance of approximately 125,004 HUF.

Written by Veronika
Complaint Resolution Center Deputy Team Lead
Submitted: 12 Sep 2026
Private
Private
6 days ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
4 days ago

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Public
Public
4 days ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

  • Have you been able to access the withdrawal section of this casino without any issues in the past?
  • Is the deposit section of your casino account working normally, while only the withdrawal section is inaccessible?
  • What explanation did customer support provide regarding your inability to withdraw your balance?
  • Is the balance in your account displayed as real money or bonus money?
  • Have you successfully completed the KYC verification at this casino?
  • Could you also send me a screenshot of the referral program you participated in, or a link to its terms and conditions?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Waiting for approval
Waiting for approval
4 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.

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