The player from Ukraine registered at the casino and initially deposited 450 euros. After winning 160 euros and increasing her balance to 1080 euros, her winnings were confiscated following a verification request, despite her having submitted the necessary documents. She sought assistance in recovering her winnings. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, which led to the rejection of the complaint.
Fonbet Casino - Player’s winnings have been confiscated.
Closed
Our verdict
Player stopped responding
Amount: $706
Fonbet Casino
Safety Index:HighCase summary
Discussion
Public
Public
9 months ago
Translation
I registered at this casino on April 28. I made a deposit of 450 euros. I took the casino bonus and lost it. Then I won 160 euros at the casino and placed a bet that I won. My balance became 1080 euros. When withdrawing, I was asked for verification. I provided all the documents, after which all my winnings were written off, leaving only the deposit.
help me get my winnings back
Automatic translation:
Public
Public
9 months ago
Dear pribetbrtyty555,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better assist you, could you please clarify the situation by answering the following questions:
- Could you please send me the link to the casino you're experiencing difficulties with?
- What specific documents did you provide for verification? Have your documents been approved by the relevant department of the casino?
- Can you provide details about the winning bet that you placed?
- Have you had any prior issues with withdrawals at this casino?
- Have you communicated with the casino to ask about the reason why your winnings were confiscated? If so, please send me an email you received from the casino or a chat transcript.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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